Relais is happy to introduce an addition to our support site.
As of today, there will be a new Resources tab once you log in to the Support page.
All current documentation, separated by product, will be maintained on this page, including Help files, installation and configuration documentation.
We have also recently added several Tutorials for new comers. In the future, these tutorials will also be accessible via the Relais ILL & Relais Enterprise Help files.
If you have any questions or comments, please let me know.
Thank you,
__________________________________________
Elena Guadagno, MLIS
Phone: 613-226-5571 x30 Toll Free (NA): 888-294-5244 x30
Fax: (613) 226-0998
mailto:elenag@relais-intl.com
http://www.relais-intl.com
Wednesday, October 24, 2007
Monday, October 15, 2007
Working with Library & Archives Canada (LAC) - OONL. How do I configure the Basic & In-depth service levels for LAC?
Since LAC (OONL) offers two different levels of service, Basic and In-depth, Relais was unable to distinguish which was the preference. Below is a brief description of a workflow we propose to remediate this issue.
If you already have an existing OONL supplier record, simply find the record and update the Service Level as indicated in the instructions below. Then create a second OONL record, as below.
If no OONL records exist, create them as below.
First OONL record:
1. Create supplier record OONL. (For details on how to add a supplier record, see the Help file – Requesting/Borrowing > Suppliers > Registering/Adding a supplier.)
2. Go to Service Level.
• If not defined, click Levels and choose the following ISO Level of Service
• Click Add.
• Click Close.
3. Within the Supplier Registration window, set the ISO Service Level to “Basic service”.
4. Click Update.
5. Click Close.
Second OONL record:
1. Create supplier record OONL Indepth and select ISO service level set to 2 (In-depth service)
2. Go to Service Level.
• If not defined, click Levels and choose the following ISO Level of Service [Handling: Normal – Search: Local from the list.
• Set the Supplier Service Level to “In-depth Service”.
• Click Add.
• Click Close.
3. Within the Supplier Registration window, set the ISO Service Level to “In-depth service”.
4. Click Update.
5. Click Close.
If these Service Levels do not display, ask your administrator to add them. (For details on how to add Service Levels, see the Help file - Technical Overview > Table Maintenance > Miscellaneous > ISO Levels of Service.)
If OONL is picked up automatically through Search Auto as a supplier, (e.g., from an AMICUS search) – the request will be processed as Basic Search.
You will have to make a conscious decision to request LAC’s Indepth search, (for example, when all local resources have been exhausted) and so, you can then choose OONL Indepth from the list of available suppliers.
If you already have an existing OONL supplier record, simply find the record and update the Service Level as indicated in the instructions below. Then create a second OONL record, as below.
If no OONL records exist, create them as below.
First OONL record:
1. Create supplier record OONL. (For details on how to add a supplier record, see the Help file – Requesting/Borrowing > Suppliers > Registering/Adding a supplier.)
2. Go to Service Level.
• If not defined, click Levels and choose the following ISO Level of Service
• Click Add.
• Click Close.
3. Within the Supplier Registration window, set the ISO Service Level to “Basic service”.
4. Click Update.
5. Click Close.
Second OONL record:
1. Create supplier record OONL Indepth and select ISO service level set to 2 (In-depth service)
2. Go to Service Level.
• If not defined, click Levels and choose the following ISO Level of Service [Handling: Normal – Search: Local from the list.
• Set the Supplier Service Level to “In-depth Service”.
• Click Add.
• Click Close.
3. Within the Supplier Registration window, set the ISO Service Level to “In-depth service”.
4. Click Update.
5. Click Close.
If these Service Levels do not display, ask your administrator to add them. (For details on how to add Service Levels, see the Help file - Technical Overview > Table Maintenance > Miscellaneous > ISO Levels of Service.)
If OONL is picked up automatically through Search Auto as a supplier, (e.g., from an AMICUS search) – the request will be processed as Basic Search.
You will have to make a conscious decision to request LAC’s Indepth search, (for example, when all local resources have been exhausted) and so, you can then choose OONL Indepth from the list of available suppliers.
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